“Harris’ plan is to consolidate its operations and drive accountability for increased Customer Service through our expanded CSR group”, said Kenneth Galason, President of Harris. “We intend to maintain and grow our business on the west coast by investing in people and partnering with our distributors to drive our inventory availability and field service”.

Harris Field Service Technicians based in Portland and Riverside, California will not be impacted by the closure and parts inventories will be maintained to support Harris’ West Coast Service requirements.

All incoming Service and Parts requests will be directed to the Harris Customer Service (CSR) Groups in Cordele and Baxley.

The direct contact information for Harris Waste Management Group’s CSR Group is 800-710-4994 or 229-273-2500.

“Fernando is a great addition to Harris’ continued emphasis to our Latin-American customers. He will be a great asset to our expanding presence in the area,” said George Lanza, Global Commercial Director.

Robayo’s responsibilities include attending to client’s needs in equipment and parts sales, service, and customer support. Fernando speaks English, Spanish and has knowledge of Portuguese.

We understand this is an inconvenience for our customers and we apologize. Please know that we take your satisfaction with Harris products and service seriously and we are working diligently to resolve the problem and complete our upgrade.

For the time being, our system is working at about 70% capacity. If you have a problem, please bear with us, and follow these simple instructions.

• If your call is dropped or there is no answer it is the system not letting the call through. Please try to call back. Your call is important to us at Harris.

Unfortunately, this situation is something beyond our control, but we expect to have resolution in a short period of time.

We will keep our website up-to-date with news on the issue at www.harrisequip.com/blog.

Other Helpful Phone Numbers

Marketing and Sales Office – 770-631-7290

Baxley Operations – 800-447-3526

Cordele Operations – 229-273-2500

If you would like you may also call your Regional Sales Manager. For a list and locations please go to www.harrisequip.com/north-american-sales.

Thank you for your patience,

Ken Galason
President

“I traveled around looking at a few other shredders and after looking and talking to people about their operations, I just felt more comfortable with the Harris name and their support staff behind their product line,” said Benjie Smith, President. “I have always been a fan of Harris products and I feel sure Harris will still be #1 on my list when installation is complete.”

Scott Holder, Regional Sales Manager for Harris added, “We are excited and look forward to contributing to the success of Oak Cliff Metals’s shredding operation in Waxahachie, Texas.”

Oak Cliff Metals is focused on their customers and their mission is to provide clients consistent services and pricing that maximizes customer return.

These mark the third and fourth Harris shredder plant purchases for Midwest Scrap Management. Midwest bought their first Harris shredder in 2002, a HS 6090.

“From the first HS6090 to the current HS125125 running in Kansas City, Mo., Midwest Scrap has had great success with the Harris Shredders. When came time to expand and purchase another Shredder or two, the decision was an easy one for Kenny Burgess, founder and owner of MSM, Harris was his 1^st & only choice” said Jim Summers, Operations Manager.

Summers cited dependability as a main factor in Midwest Scrap’s decision, “When comes to shredders, there just is not another shredder mill that can hold up to the punishment we give our Harris HS125125  day after day.” Summers added, “With over 1,000,000 tons ran thru our HS125125 it has proven itself time and time again to produce some of the cleanest and most dense scrap on the market.”

Along with the purchase of two shredder plants Midwest also purchased a 6000HP drive package to accompany a 7000HP drive package purchased earlier. One of the shredders will be located in Park City, KS, outside Wichita the second will be located in the southern United States.

Mid-Atlantic Waste Systems was established in 1985 with a vision of a company that offered its customers superior quality products, service and parts.

“We are very pleased to be appointed a distributor for Harris in the Mid Atlantic region.  Our materials processing and recycling group is excited to have products we’ve needed for our customers as replacement machines or for turn key systems.  Harris has a long history of producing high quality equipment for a wide variety of industrial companies that process

materials on differing scales of both types and volumes of materials. This will enable us to provide our customers with equipment for a higher return on their investment and more bottom line profits for their companies,” Rich Hood, President of Mid-Atlantic Waste Systems.

You can find out more about Mid-Atlantic on their website, www.mawaste.com or call them at 800.338.7274.

Page is transitioning from her previous position with Harris’ international sales division. Her most recent post being Asia Pacific Sales Manager and Global Strategic Development. Page will be reporting to Bob Pfeffer, Director of U.S. Sales.

“We are excited to have Page’s high spirit and drive to manage this region and to grow the Harris business within the territory,” said Bob Pfeffer, Director of Sales – US, Canada, Australia & New Zealand.

Page grew up in the Pittsburgh area and is excited to cover her old stomping grounds. “It is such a great area of the country and I’m looking forward to going back and working there,” said Page.

Page is a graduate of Duquesne University with a Bachelor of Science in Marketing and Sports Management. She and her husband will be relocating to the Philadelphia area. Page can be reached at 215.692.9915.